Refund Policy
Returns, damaged or faulty items, and how refunds are paid.
Overview
This policy explains when you can return an item, how we handle damaged or faulty goods, and how refunds are paid. It applies to orders placed on this website. Trade orders follow the terms in their quote.
Check Your Order
Please check your order on the day it arrives, before you fit or cut anything. If the packaging is badly damaged, take a photo before you open it. Charge and test the cordless drill soon after delivery so any fault shows up early.
Damaged, Wrong or Missing Items
Tell us within 48 hours of delivery if an item arrives broken, bent, leaking or damaged, has parts missing, or is not what you ordered. Email tool_boss@outlook.com with your order reference and photos of the item and packaging. We cover the cost of collection and of sending the replacement.
Faulty Products
If a product does not work, or develops a fault within 7 days of delivery under normal use, contact us and we will replace it or refund it once we have checked the fault. Faults that appear later on the cordless drill and other tools are handled under any warranty that comes with the product and under your rights as a consumer. We may ask you to send the item to us or to the supplier’s service centre for checking.
Change of Mind
You can return an item within 7 days of delivery if it is unused, uncut and in its original packaging. Contact us first. You pay for the return delivery, or bring it back to us, and we refund the item price once the return has been checked.
Items We Cannot Take Back
- Paint tinted or mixed to your colour, and any opened paint, unless faulty.
- Sealant cartridges with the nozzle cut or the seal broken.
- Pipe that has been cut, and fittings that have been glued.
- Opened packs of screws or nails.
- Work gloves and safety helmets that have been worn, for hygiene reasons, unless faulty.
- Products damaged by installation, misuse, or not following the instructions, and electrical accessories fitted by someone who is not a qualified electrician.
How Refunds Are Paid
Approved refunds are paid to the original payment method, normally within 14 working days of approval. How quickly the money shows depends on your bank or card issuer. Delivery charges are refunded when the return is because of our mistake or a fault. We do not refund labour or installation costs.
How to Ask
Email tool_boss@outlook.com or call +6010-432 9976 with your order reference, the item, what happened and photos where relevant. We reply within 2 working days.